Return & Refund Policy

Last Updated: September 20, 2026

At Tinkerz Nest, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we’ll help resolve the issue.

1. Eligibility for Returns

You may request a return or replacement if:

• The product is damaged or defective when received.
• You received the wrong product.
• The product is significantly different from what was shown or described on our website.

Return requests must be made within 3 days of delivery.

2. Unboxing Video

For damaged, defective, or incorrect items, we strongly recommend recording a clear unboxing video from the moment the parcel is opened.

The video should clearly show:

• The package before opening
• The shipping label
• The product and its condition

This helps us verify damage or missing/incorrect items and process your request quickly.

3. Items Not Eligible for Return

Returns may not be accepted for:

• Change of mind or personal preference
• Products that have been used, damaged, or altered by the customer
• Items missing their original packaging or accessories
• Damage caused after delivery
• Clearance or final-sale items, where applicable

4. Return Process

To request a return or replacement, contact us with:

• Order number
• Name and phone number
• Reason for return
• Clear photos/videos of the product

After reviewing your request, we will provide instructions if the item needs to be returned.

5. Refunds

For approved refunds, the refund amount will be processed after the returned product is received and inspected.

For Cash on Delivery orders, we may request your bank account, Easypaisa, JazzCash, or another suitable payment method to process the refund.

Original shipping charges may not be refundable unless the return is due to our error or a defective/damaged product.

6. Exchanges & Replacements

If you receive a defective, damaged, or incorrect item, we may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, we may offer a refund instead.

7. Contact Us

For return or refund requests, contact:

Tinkerz Nest
📧 Email: hello@tinkerznest.com
📞 Phone: 0331 4062704
🌐 Website: tinkerznest.shop

Please do not send any product back without contacting us first.